Customer Support & Shipping

Shipping Information

Free postage applies to all orders above $60!

A flat rate delivery charge of $8 applies to standard Parcel Post orders to Australian orders under $60. Likewise, a flat rate delivery charge of $12.95 inc GST applies to Express Post orders to Australian addresses.

First, check if your order has been delivered using the tracking number sent to you in your Shipping Confirmation email.

If the order was unable to fit in your letterbox or no one was home to receive it, you may have an Australia Post “Item Awaiting Collection” or “Safe Drop” card in your letterbox or under your door with further instructions.

If you believe your article has gone missing however please contact us and we will investigate further.

Return Information

At Heavenly Tea Blends, we understand that you want the freedom to shop knowing that if you’re not completely satisfied with your purchase you can return it for refund or exchange within the guidelines below.

We will provide a refund on a product providing:

  • You purchased the product from www.heavenlytea.com.au in the last 14 days and
  • The product is in original condition including all tags and original packaging and
  • The product has not been washed, worn or used and
  • The product is not listed as an exception below and
  • No changes have occurred to the product to render it non-saleable and
  • The product was purchased within Australia.

Please note that the original delivery costs are not refundable on returns.